Returns and Refunds
Information on the Right to Withdrawal
INSTRUCTIONS ON YOUR RIGHT TO WITHDRAWAL
Valued Customer, with reference to the General Terms and Conditions of Sale that were accepted by you, upon completion of a purchase on www.fay.com (the “Agreement”), we would like to remind you of your:
Right to Withdrawal
You reserve the Right to Withdraw from the sales Agreement, without stating a reason, within 14 days of purchasing a product (“Withdrawal Period”):
a) where the sale of goods agreement refers to a single product, from the day on which the customer or third party, different from the shipper and indicated by the customer themselves, acquires physical possession of the product;
b) where the sale of goods agreement relates to multiple products, ordered through a single order and dispatched through separate deliveries, from the day on which the customer or third party, different from the seller and indicated by the customer themselves, acquires physical possession of the product.
In order to exercise your Right to Withdrawal, you are required to inform us of your decision to withdraw from the Agreement and to this end you may:
1. access the appropriate section of the Website (https://fay.com/sg-en/customer-care/right-of-withdrawal/) entering the order number and following the instructions set out there (“Online Return”); or
2. send us an explicit declaration (for example letter sent by post, fax or e-mail) using the following contact details Tod’s S.p.A., Via Stendhal, 35, 20144 Milan, contact-fay-sg@todsgroup.com
3. In order to comply with the Withdrawal Period, it is enough for you to carry out one of the above procedures concerning the exercise of your right of withdrawal, before the expiry of the Withdrawal Period.
Withdrawal Effects
If you exercise your Right to Withdrawal, you will be refunded of any payments made to us, including delivery costs. This refund will be issued immediately and, in any case, within 14 days of being informed by you of your intention to withdraw from the Agreement. Should you choose to be refunded in a manner that differs from the payment methods made available to you, the refund will be issued within 3 working days of us receiving a package containing the product(s) that you wish to return; or, if you are able to provide sufficient evidence that these goods have been sent back to us. This refund will be made using the same payment method that you used at the time of the original purchase, unless separate arrangements were agreed upon; in any case, you will not be subject to any additional costs as a consequence of said refund.
With reference to the withdrawal from a Multiple Order, any related and additional delivery costs will not be refunded, save for the decision to withdraw from the entire Multiple Order.
You must send back or return the goods to us, without delay and, at any rate, within 14 days of informing us of your intention to withdraw from the Agreement (“Return Period”), using one of the procedures provided below.
Returning a Product from the same country in which it was delivered (as indicated in the order confirmation email):
Pre-paid Returns with UPS
You may return the good for which you wish to exercise your right to withdrawal by using the indicated courier, by attaching the label that you will have printed on the package of the product to be returned. You may contact UPS to arrange a date and place for pick-up of the goods you wish to return. In this case, you will not incur in any cost to return these goods – this will be handled by us, and, in addition, you will not be liable for any damages or loss of those goods during transit. (“Pre-paid Returns through UPS”)
Return of Products to a different country with respect to where it was delivered (as indicated in the Order confirmation email) or via a courier of the Customer’s choice (irrespective of country)
To receive assistance and support please contact Tod's S.p.A. Customer Service using the following contact details, Via Stendhal, 35, 20144 Milano, contact-fay-sg@todsgroup.com
You are only liable to cover the difference for the decrease in value of a product if it has been modified or tampered with in any way that deviates from its intended nature, features and functioning of the products.
In compliance with the privacy policy accepted at the time of your registration and/or purchases made by you on the Website, we would like to remind you that the information you supply us with, by filling out the form below, will be collected, used, processed and disclosed in order to fulfil your request and for the following purposes:
the management of your request for assistance for Fay products and the management of any refund for those products;
administrative or accounting formalities associated with processing the return
Any refusal to supply us with this information may make it impossible for us to fulfil your request and, subsequently, process your return.
Your personal information will be stored by our Company for the time required to guarantee the appropriate management of your request for assistance, save for any time required to retain this information, due to compliance with the law, including the accounting law.
INSTRUCTIONS ON YOUR RIGHT TO WITHDRAWAL
Valued Customer, with reference to the General Terms and Conditions of Sale that were accepted by you, upon completion of a purchase on www.fay.com (the “Agreement”), we would like to remind you of your:
Right to Withdrawal
You reserve the Right to Withdraw from the sales Agreement, without stating a reason, within 14 days of purchasing a product (“Withdrawal Period”):
a) where the sale of goods agreement refers to a single product, from the day on which the customer or third party, different from the shipper and indicated by the customer themselves, acquires physical possession of the product;
b) where the sale of goods agreement relates to multiple products, ordered through a single order and dispatched through separate deliveries, from the day on which the customer or third party, different from the seller and indicated by the customer themselves, acquires physical possession of the product.
In order to exercise your Right to Withdrawal, you are required to inform us of your decision to withdraw from the Agreement and to this end you may:
1. access the appropriate section of the Website (https://fay.com/sg-en/customer-care/right-of-withdrawal/) entering the order number and following the instructions set out there (“Online Return”); or
2. send us an explicit declaration (for example letter sent by post, fax or e-mail) using the following contact details Tod’s S.p.A., Via Stendhal, 35, 20144 Milan, contact-fay-sg@todsgroup.com
3. In order to comply with the Withdrawal Period, it is enough for you to carry out one of the above procedures concerning the exercise of your right of withdrawal, before the expiry of the Withdrawal Period.
Withdrawal Effects
If you exercise your Right to Withdrawal, you will be refunded of any payments made to us, including delivery costs. This refund will be issued immediately and, in any case, within 14 days of being informed by you of your intention to withdraw from the Agreement. Should you choose to be refunded in a manner that differs from the payment methods made available to you, the refund will be issued within 3 working days of us receiving a package containing the product(s) that you wish to return; or, if you are able to provide sufficient evidence that these goods have been sent back to us. This refund will be made using the same payment method that you used at the time of the original purchase, unless separate arrangements were agreed upon; in any case, you will not be subject to any additional costs as a consequence of said refund.
With reference to the withdrawal from a Multiple Order, any related and additional delivery costs will not be refunded, save for the decision to withdraw from the entire Multiple Order.
You must send back or return the goods to us, without delay and, at any rate, within 14 days of informing us of your intention to withdraw from the Agreement (“Return Period”), using one of the procedures provided below.
Returning a Product from the same country in which it was delivered (as indicated in the order confirmation email):
Pre-paid Returns with UPS
You may return the good for which you wish to exercise your right to withdrawal by using the indicated courier, by attaching the label that you will have printed on the package of the product to be returned. You may contact UPS to arrange a date and place for pick-up of the goods you wish to return. In this case, you will not incur in any cost to return these goods – this will be handled by us, and, in addition, you will not be liable for any damages or loss of those goods during transit. (“Pre-paid Returns through UPS”)
Return of Products to a different country with respect to where it was delivered (as indicated in the Order confirmation email) or via a courier of the Customer’s choice (irrespective of country)
To receive assistance and support please contact Tod's S.p.A. Customer Service using the following contact details, Via Stendhal, 35, 20144 Milano, contact-fay-sg@todsgroup.com
You are only liable to cover the difference for the decrease in value of a product if it has been modified or tampered with in any way that deviates from its intended nature, features and functioning of the products.
In compliance with the privacy policy accepted at the time of your registration and/or purchases made by you on the Website, we would like to remind you that the information you supply us with, by filling out the form below, will be collected, used, processed and disclosed in order to fulfil your request and for the following purposes:
the management of your request for assistance for Fay products and the management of any refund for those products;
administrative or accounting formalities associated with processing the return
Any refusal to supply us with this information may make it impossible for us to fulfil your request and, subsequently, process your return.
Your personal information will be stored by our Company for the time required to guarantee the appropriate management of your request for assistance, save for any time required to retain this information, due to compliance with the law, including the accounting law.