Info Holidays

• 1When should I place the order to get it delivered by Christmas?
  Standard Delivery - Place your order within December 17th to get it delivered by Christmas.
  Express Delivery - Place your order within December 20th to get it delivered by Christmas.

• 2How long can I return an order placed during the holiday season?
  Shop for your gifts with peace of mind: orders placed between now and December 21st may be returned or exchanged through January 9th, 2025.

• 3Is it possible to ship the order in a gift box?
  Our products are packaged in a very elegant and refined way in boxes with the Fay logo, which in turn are then shipped in neutral and anonymous outer packaging. By choosing the "gift wrapping" option during checkout, you can also add a personalized card to your order. The order invoice will not be included inside the package; therefore, you can have your gift delivered directly to the recipient.

• 4How can I get gift ideas?
  Let yourself be inspired by the Fay gift selection for Him and Her. If you need a suggestion, our professionals are available to help you choose the perfect gift and place the order for you. Contact our customer service to take advantage of this exclusive service.